West is committed to safeguarding the health and safety of consumers who use our products and services. It is our policy to provide high quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable laws.

West will continuously improve its customer satisfaction through the establishment of measures for the following:

• Reduction of critical quality issues
• Timeliness and quality of response to customers
• On-time delivery
• Reduction of defect rates as a monitor of process performance and improvement

West will implement and monitor processes to ensure compliance to all applicable cGMPs, ISO standards and regulatory requirements. Management is committed to continuously improve the effectiveness of the Quality Management System, our products and our services.

Donald E. Morel, Jr., Ph.D.
Chairman and Chief Executive Officer