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In the final installment of our blog series on corporate responsibility, we are focusing on quality. This topic is at the forefront of all we do at West. After all, we are ultimately in business to serve the patients who use our products – and those patients are counting on us to deliver those products with the highest level of quality possible. We will not compromise on our commitment to quality.
QUALITY
At West, we are committed to safeguarding the health and safety of patients who use our products and services. We provide high-quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable cGMPs, ISO standards and regulatory requirements.
We continually work to improve our customer satisfaction and have established metrics to measure our progress. These metrics include:
West utilizes customer feedback and in-process manufacturing data to improve processes and product performance. As such, the Out-of-Specification (OOS) product quality metric has improved year-over-year to a new low of 7.9 per billion pieces.
Over the past four years, West has been focusing on a Quality Culture that connects all our team members to the patients that ultimately use our products. In 2017, our Patient First Focus themed Global Quality Week campaign invited team members to think about who their patient-first focus is for, and team members named parents, children, relatives and friends. Knowing that the patients we serve could be our own team members, their families or friends puts into perspective how impactful quality is and how imperative it is that we stay focused and deliver. Leadership in Quality is a core value for West and involves every West team member.
Our efforts to improve quality in our products and our culture are paying off. Over the last five years, West product quality has shown steady improvement based on the number of out OOS customer complaints compared to the total number of complaints received as well as to the volume of products shipped to customers. Along with dwindling OOS complaints, 2017 saw significant improvement in the reduction of particulate levels. Particles are a major area of focus for pharmaceutical manufacturers, and therefore a major focus for West. Over the past two years, West has reduced the level of visible particles by 30%.
Click here to view the full 2017 Corporate Responsibility Report.
<p style="margin: 0in 0in 0pt;"><span>Every day, all day, safety matters. Safety never takes a day off. All around us we see safety warnings such as allergens on food labels, use-by-dates on milk and expiration dates on medications. There is no substitute for doing things safely. For pharmaceutical and biotechnology companies offering parenteral drug products, patient safety is the utmost concern.</span></p>
In addition to enabling some of the traditional processes that IT is called upon to support, West IT has been given the opportunity to support West’s global knowledge management initiative. Our colleagues in Quality Assurance and Research and Development have enlisted IT to assist in the enablement of our Knowledge Management strategy.
At West, we are by the side of our team members - supporting your training and development needs, providing opportunities to advance in your career and reach your full potential, while maintaining your well-being and work-life balance. In our Team Member Spotlight, learn more about what it is like to work at West and hear about the experiences and careers of some of our team members around the world.
On December 1, 2013, revisions to USP Ch. <1> Injections, Labeling on Ferrules and Cap Overseals will go into effect for all drug products sold in the United States, including veterinary products. Now is the time to ensure that your product packaging is compliant.
Experimental characterization of an elastomer plunger in a particular pre-filled syringe system is essential to help pharmaceutical manufacturers determine whether that plunger is suitable for intended use. The strategy for a characterization study must consider relevant factors, in particular, compatibility with drug product and the ability to enable consistent delivery of drug product (dosage and time), by a clinician or by an autoinjector.
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