Quality
Explore Our Quality Pillars
Design Quality
The global Design Quality team partners with cross functional stakeholders to support product development and sustainment activities for all West proprietary products.
Learn MoreDigital Quality
The Digital Quality Department within Quality is specifically tasked with ensuring the quality of Software and GMP use of software.
Learn MoreQuality Excellence
West’s Quality organization plays a pivotal role in sustaining business growth for our customers. Quality Excellence equips our teams with innovative methods to enhance efficiency and predictability.
Learn MoreQuality Laboratories
The global QA Lab Team provides analytical testing and scientific expertise to our West-internal and external customers.
Learn MoreQuality Operations / Engineering
The Quality Operations department monitors the quality of a process and plays a key role in fixing issues as they arise..
Learn MoreQuality Systems
The Quality Systems department manage the overall Quality Management System.
Learn MoreSupplier Quality
The Supplier Quality team partners with Procurement, R&D Engineering, Design Quality, Ops Quality, and other functions to qualify suppliers and ensure they are capable of delivering purchased parts that comply with West’s specifications and quality system requirements.
Learn MoreTestimonials
I started as an Engineering Intern, and very early on, was exposed to large scale projects which gave me the experience and knowledge I needed to become the PHX Site Quality Manager, and now Quality Assurance Director leading the PMS and Complaints team in the Drug Delivery Devices Operating Unit. Working with West has significantly boosted my career, and affirmed that my ambitions can be realized.
Quality Assurance Director, Phoenix, AZ
“I love my job because everyone shares the same vision and dedication to our mission. My job is always changing – always evolving – and I get a front row seat to watch our ideas grow into global activities and processes. I’m so glad I am part of West, and that I chose to take this journey in my life. If someone wants to do meaningful work and make a difference – then West is the place for them!”
Sr. Manager, Global QA Ops and Programs
“I’m passionate about my work because I know it is impacting peoples’ lives, and I know that West appreciates and values the work that I do. My career at West has provided me with stable employment and given me many opportunities to develop my skills, get promoted, and have influence – not only as an individual, but as part of a bigger team."
Sr. Specialist, Quality Assurance, Dublin, Ireland
Our Commitment to Quality
At West, we know patients are counting on the quality of each of our products, that’s why we say, “Every component we produce has a patient’s name on it.” Our quality culture is dependent upon all our team members being aligned with and acting upon our 3 Quality Behaviors of a Patient / Customer Focus, Empowerment and Accountability.
