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Information is a powerful tool and West’s Knowledge Center has been updated to provide our customers with an improved user experience. We’ve completed a comprehensive overhaul of the Knowledge Center user interface, including a filter-based search design, more modern look and feel, and easy access to trending articles, new content, and FAQ’s answered by West Subject Matter Experts.
West strives to enable the safe and efficient delivery of drug products to patients. As part of that commitment, we launched the West Knowledge Center in 2017 to provide accurate and updated information on topics that impact both our customers and our industry. To date, we’ve supported the information needs of more than 3500 customers.
Our Knowledge Center resources include deep insight into market trends, scientific developments in parenteral packaging and delivery systems, and information on hot topics of interest to our customers, in a variety of content types, including technical reports and bulletins, posters and presentations, and links to webinars and helpful literature. In addition, our Technical Customer Support Portal, exclusively available for current and prospective customers, features:
FAQ articles from West Subject Matter Experts
Product information such as Formulation Characteristics, Drawings, Regulatory Compliance Bulletins, and Extractables
Support documents for products available for our online store such as Example Quality Certificates and Master Specifications
Click here to register for access to our Online Technical Repository, or for current and prospective customers, our Online Technical Customer Support Portal.
As always, our Technical Customer Service team is available to help – contact us today to discuss your needs.
The drug and packaging industries have always been extremely conscientious to ensure that anything added to a delivery device to improve performance (e.g., silicone oil used to coat the inner surface of a syringe barrel), does not affect a drug’s efficacy or safety. But what about the converse? How do we make sure that the drug, or more specifically its added excipients, does not affect the delivery system’s performance? The term excipient refers to any member of a broad group of surfactants, preservatives, tonicity agents, and buffers which formulation scientists take great care to balance in order to provide the drug, such as a therapeutic protein, in its most effective and deliverable state.
Liang Fang Ph.D.
Fellow Scientist and Technical Director, Scientific Insights Lab
As members of the pharmaceutical community, we’re often keenly aware of regional regulatory differences. But it’s just as useful to focus on points of harmony, whether these are well-established, emerging, or implicit in regulatory and industry feedback.
Coring, fragmentation, and stopper push-in are some of the common issues associated with rubber stoppers used with transfer devices (e.g., vial adapters). This is because they are punctured with spikes, which are significantly larger in diameter than needles, and are made from plastic materials.
As regulations increase across the pharmaceutical industry, reliable scientific evidence is needed to support the decisions being made during the drug development process in order to achieve the safe delivery of medicines to patients.
In 2012, West rolled out a new global branding initiative that included a new tagline: By Your Side for a Healthier World<sup>TM</sup>. What does that mean? Every day, injectable drugs and vaccines are administered to improve the health of millions of patients around the world. And every day, West works by the side of its health care partners to design and manufacture drug packaging and delivery systems that will bring those drugs and vaccines from concept to the patient more efficiently, reliably and safely. This has been West’s legacy since the Company was founded in 1923.