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Information is a powerful tool and West’s Knowledge Center has been updated to provide our customers with an improved user experience. We’ve completed a comprehensive overhaul of the Knowledge Center user interface, including a filter-based search design, more modern look and feel, and easy access to trending articles, new content, and FAQ’s answered by West Subject Matter Experts.
West strives to enable the safe and efficient delivery of drug products to patients. As part of that commitment, we launched the West Knowledge Center in 2017 to provide accurate and updated information on topics that impact both our customers and our industry. To date, we’ve supported the information needs of more than 3500 customers.
Our Knowledge Center resources include deep insight into market trends, scientific developments in parenteral packaging and delivery systems, and information on hot topics of interest to our customers, in a variety of content types, including technical reports and bulletins, posters and presentations, and links to webinars and helpful literature. In addition, our Technical Customer Support Portal, exclusively available for current and prospective customers, features:
FAQ articles from West Subject Matter Experts
Product information such as Formulation Characteristics, Drawings, Regulatory Compliance Bulletins, and Extractables
Support documents for products available for our online store such as Example Quality Certificates and Master Specifications
Click here to register for access to our Online Technical Repository, or for current and prospective customers, our Online Technical Customer Support Portal.
As always, our Technical Customer Service team is available to help – contact us today to discuss your needs.
<p>Seeking technical support? Need a little information about fill-finish manufacturing technology? How about advice from the experts on extractables and leachables? These answers, and more, are available in the new West Knowledge Center.</p><p> </p>
West is pleased to announce that our new Online Store is now available on westpharma.com! The Online Store is a one-stop solution for access to small quantities of some of West’s highest quality products available ready-to-use in convenient small packs.<br />
Our vision for the West Knowledge Center has always been to deliver a digital platform full of the most cutting-edge science and product information to further support our customers and potential customers in their search for packaging and device solutions and services. But what about individuals who are new to the industry? Where do they go to gain a strong foundation in these areas to figure out exactly what they need?
Sr. Specialist, Scientific Communications, SA & TS, NA
Today’s business environment demands a seamless and continual transition of digital experience to conduct business and engage various stakeholders in the same way we conduct the rest of our lives outside work. The experience expectation is consistent across devices of choice from phones to tablets to laptops. That’s why West partners with the world’s top pharmaceutical, biotech, device and diagnostic companies to embrace technology that supports the patients they serve with online resources and tools to better manage their health. In turn, we’re looking to support our customers with digital tools to help speed the research and development process of bringing life-saving medicines to patients that need them.