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The Global Technical Customer Support (TCS) team has as its main focus engagement with customers – facilitating access to West’s expertise in pharmaceutical packaging components and delivery solutions, and providing assistance and technical information on West and Daikyo products and services.
A major element of this is TCS subject matter experts partnering with customers throughout the process of selecting packaging components. This TCS partnership is accomplished by:
Furthermore, TCS is active in the pharmaceutical industry in many regards – participation in industry groups, attending conferences and exhibitions, and delivering papers and presentations. This enables TCS to be constantly aware of the latest trends, to best support customers. Strong relationships, exceptional service, and knowledge of the industry ensure that TCS remains the scientific destination for its customers. For more information on how TCS can provide support, or to request a product recommendation, complete our product recommendation form.
<p style="margin: 0in 0in 10pt;"><span>In <a href="/blog/2017/may/part-1-packaging-supplier-reg-sup-for-med-products">Part 1</a> of this series, we discussed the primary questions to consider when evaluating potential regulatory support from a packaging component supplier. Beginning with this post, we’ll start to look into each of these questions in more detail.</span></p>
Supporting the health and well-being of our team members across the world is very important to us at West. Well-being often refers to happiness, quality of life, thriving and flourishing. Well-being can be described as the way you feel, the way you function and how you judge your life. It’s also a consideration of the “whole person.”
Elemental impurities, such as arsenic, cadmium, lead and mercury are ubiquitous in nature. They are also toxic to humans and animals at certain levels. Because these elements are often part of mined minerals used in the manufacture of drug products and/or drug containment systems, they can have an impact on the quality of a drug. <br />
In 2011, the US FDA issued an advisory regarding the potential formation of glass lamellae in vials containing injectable drugs. This was in response to several drug recalls in 2010-11. The number of glass-related drug recalls has since declined greatly. This no doubt is due to key actions taken by pharmaceutical manufacturers before the drug goes to market, even during the development phases.
The two most common means of sterilizing elastomeric parenteral packaging components are steam autoclave and gamma irradiation processes. When appropriately validated, both processes are very effective at eliminating concerns around microbial contamination of the components used for container closure of sterile liquid, lyophilized or powder drug products. Despite the ability of both methods to reach the required sterilization specifications and requirements, the overall impact that these processes have on the elastomeric component can be quite different.
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