Quality Support

Quality Support

West strives to produce products that meet customer and regulatory requirements. In the event of a concern with the quality, durability, reliability, safety, effectiveness or performance of West’s products, a complaint can be submitted. Please complete the Complaint Submission Form.
Complaints Submission Form
Complaint Submission Form

West’s global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, Pa., and are applied to the Company’s global manufacturing practices.

Complaint Submission Form
Please Note:

  • This form can be used for all products purchased from West

  • A separate form is required for each different item

  • Please attach supporting documents, such as laboratory reports and photographs, to aid West in performing a thorough investigation

  • Submitting samples will aid West in performing a thorough investigation

  • Upon completion of the form, customers will receive acknowledgement of receipt and a West representative will get in touch if additional information is required

  • For more information, please contact West by email in the region where the product was purchased:

North America Elastomer & Seals: qaccs@westpharma.com

North America Container & Delivery Devices: sco.complaints@westpharma.com

Global Quality Policy

West is committed to safeguarding the health and safety of consumers who use our products and services. It is our policy to provide high-quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable laws.

West will continuously improve its customer satisfaction through the establishment of measures for the following:

  • Reduction of quality issues
  • Timeliness and quality of response to customers
  • On-time delivery
  • Reduction of defect rates as a monitor of process performance and improvement to meet and exceed customer expectations

West will implement and monitor processes to ensure compliance to all applicable cGMPs, ISO standards and regulatory requirements. Management is committed to continuously improve the effectiveness of the Quality Management System, our products and our services.

Eric M. Green 
President, Chief Executive Officer and Board Member.

References

West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.