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Products
Products
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Services
Services
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Challenges
Challenges
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Reducing Total Cost of Ownership
Solving the Challenge of High pH Injectable Drug ProductsClick HerePackaging Solutions for Sensitive Molecules
Solving the Challenge of Single-Use Large-Volume Delivery for Patient Self-Injection
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Support
Support
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Regulatory SupportWest Regulatory Affairs provides a single point of contact to assist with global registration strategies for all West products and processes.Regulatory SupportKnowledge CenterThe West Knowledge Center provides scientific insight and more detailed technical information on key areas of expertise featuring technical reports, bulletins and science posters.Knowledge Center
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Services
Challenges


Solving the Challenge of Single-Use Large-Volume Delivery for Patient Self-Injection
Support
Quality Support
Complaint Submission Form
Complaint Submission FormPlease note:
- This Form can be used for all products purchased from West
- A separate Form is required for each different item
- Please attach supporting documents, such as laboratory reports and photographs, to aid West in performing a thorough investigation
- Submitting samples will aid West in performing a thorough investigation
- Upon completion of the Form, customers will receive acknowledgement of receipt and a West representative will get in touch if additional information is required
- For more information, please contact West by email in the region where the product was purchased:
North America Elastomer & Seals: qaccs@westpharma.com
North America Container & Delivery Devices: sco.complaints@westpharma.com
Global Quality Policy
West is committed to safeguarding the health and safety of consumers who use our products and services. It is our policy to provide high-quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable laws.
West will continuously improve its customer satisfaction through the establishment of measures for the following:
- Reduction of quality issues
- Timeliness and quality of response to customers
- On-time delivery
- Reduction of defect rates as a monitor of process performance and improvement to meet and exceed customer expectations
West will implement and monitor processes to ensure compliance to all applicable cGMPs, ISO standards and regulatory requirements. Management is committed to continuously improve the effectiveness of the Quality Management System, our products and our services.
Eric M. Green
President, Chief Executive Officer and Board Member
References
Global Change Policy
These statements outline how West will notify customers of product changes based on the level and impact of the change.
Statement on Change Notification for Components
Statement on Change Notification for Medical Devices/Contract Manufacturing