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Quality Support

Quality Support

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West strives to produce products that meet customer and regulatory requirements. In the event of a concern with the quality, durability, reliability, safety, effectiveness or performance of West’s products, a complaint can be submitted. Please complete the Complaint Submission Form.
Complaint Submissions
Global Quality Policy
References
Global Change Policy
Complaint Submissions


West’s global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, PA, and are applied to the Company’s global manufacturing practices. Please contact your West customer engagement representative by email or phone in the region where the product was purchased to submit a complaint.

Global Quality Policy
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At West Pharmaceutical Services, Inc., we are committed to delivering exceptional quality and service to our customers and their patients.

Our Quality Policy is based on:

  • Patient Safety and Customer Satisfaction: We prioritize patient safety and strive to exceed quality expectations.
  • Regulatory Compliance: Strict adherence to all regulatory standards throughout the product lifecycle.
  • Continuous Improvement and Striving for Excellence: Embracing innovation and proactively anticipating and adapting to industry and regulatory changes to enhance our offerings.
  • Quality Management: Utilizing a robust QMS to ensure consistent quality and align our team with our goals.
  • Employee Development: Investing in training to equip our team with the necessary capabilities and knowledge to contribute to our quality goals.
  • Sustainability and Ethics: Operating sustainably and ethically.
  • Collaborative Partnerships: Working with customers and suppliers to understand needs. By maintaining open communication, we aim to co-create value and deliver solutions that enhance patient care.

West Quality Culture Vision: West empowers team members to lead in quality, be accountable, drive continuous improvement, and always have a focus on patients and customers.

Our dedication to quality is unwavering, and we pledge to uphold these principles as the foundation of our operations and growth, as a leader in the life sciences industry.

 

Eric M. Green 
President, Chief Executive Officer and Board Member.

References

West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.