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West’s global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, Pa., and are applied to the Company’s global manufacturing practices.
This form can be used for all products purchased from West
A separate form is required for each different item
Please attach supporting documents, such as laboratory reportsand photographs, to aid West in performing a thorough investigation
Submitting samples will aid West in performing a thoroughinvestigation
Upon completion of the form, customers will receiveacknowledgement of receipt and a West representative will get intouch if additional information is required
For more information, please contact West by email in the regionwhere the product was purchased:
North America Elastomer & Seals:firstname.lastname@example.org
North America Container & Delivery Devices:email@example.com
West will continuously improve its customer satisfaction throughthe establishment of measures for the following:
West will implement and monitor processes to ensure complianceto all applicable cGMPs, ISO standards and regulatoryrequirements. Management is committed to continuously improvethe effectiveness of the Quality Management System, our productsand our services.
West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.
These statements outline how West will notify customers of product changes based on the level and impact of the change.