质量支持 - West

Quality Support

Quality Support

quality inspector at a CMM inspecting parts
West strives to produce products that meet customer and regulatory requirements. In the event of a concern with the quality, durability, reliability, safety, effectiveness or performance of West’s products, a complaint can be submitted. Please complete the Complaint Submission Form.
Global Quality Policy
References
Global Change Policy
Complaint Submissions
Global Quality Policy
Vial Adapter

At West Pharmaceutical Services, Inc., we are committed to delivering exceptionalquality and service to our customers and their patients.Our Quality Policy is based on:

  • Patient Safety and Customer Satisfaction: Prioritizing patient safety andstriving to exceed quality expectations.
  • Regulatory Compliance: Adhering to all applicable regulatory standardsthroughout the product lifecycle.
  • Continuous Improvement and Striving for Excellence: Embracinginnovation and proactively anticipating and adapting to industry andregulatory changes to enhance our offerings.
  • Quality Management: Maintaining an effective OMS which complies withapplicable requirements and drives consistent quality and alignment ofour team with our goals.
  • Employee Development: Investing in training to equip our team with thenecessary capabilities and knowledge to contribute to our quality goals.
  • Sustainability and Ethics: Operating sustainably and ethically.
  • Collaborative Partnerships: Working with customers and suppliers tounderstand needs. By maintaining open communication, we aim toco-create value and deliver solutions that enhance patient care.

West Quality Culture Vision: West empowers team members to lead in quality,be accountable, drive continuous improvement, and always have a focus onpatients and customers.

Our dedication to quality is unwavering, and we pledge to uphold theseprinciples as the foundation of our operations and growth, as a leader in the lifesciences industry.

Eric M. Green
President, Chief Executive Officer and Board Member


References

West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.

Global Change Policy

These statements outline how West will notify customers of product changes based on the level and impact of the change.

Statement on Change Notification for Components
Statement on Change Notification for Medical Devices
Complaint Submissions


West’s global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, PA, and are applied to the Company’s global manufacturing practices. Please contact your West customer engagement representative by email or phone in the region where the product was purchased to submit a complaint.