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Over the past decade, as more and more of us turn to the Internet to do business, so have cyber criminals. Managing the onslaught of cyber threats has become a full-time job. West recognizes the importance of a sound strategy for addressing cyber security to ensure we are making the right investments to protect our information assets, our personally identifiable information, and our reputation from attacks.
West has taken a risk-based approach to determine the greatest information threats and vulnerabilities facing our business and to ensure we have secure communication with our business partners. Our IT security investments will help us to achieve our primary goals, which are to improve our resilience to cyber attacks as well as to raise awareness and response to these threats. Through the formation of a Global Security Council, comprised of colleagues across the West organization, we are developing a governance model to ensure our information assets are safe and reliable.
A key outcome of this strategy is our investment roadmap, which incorporates a combination of technical and organizational controls that span the breadth of our global business. We asked questions such as, “What business processes and workflows are most vulnerable to attack?” “How can we ensure that our networked applications communicate only with trusted, verified partner applications?” and “How can we ensure that confidential information can be exchanged over email or Internet-based services with reasonable assurance that it won’t be intercepted and disclosed to an unauthorized party?”
The answers to these questions led us to develop a series of security awareness communications along with technical measures such as strengthening servers and deploying encryption technology. We are also incorporating organizational measures such as developing and enforcing security policies and auditing and monitoring network activities. To achieve this, we are organizing the program into three broad categories:
• Review of business processes and workflows
• Review of technical infrastructure
• Definition of security policies and procedures
Addressing all three enables us to achieve both the technical and organizational aspects of our cyber security strategy.
At West, we realize that we will not be able to protect our information assets, our employees and our customers over the long term without taking a holistic approach to evolving cyber risks and threats, enabling us to be by your side in the digital world.
Mobile devices such as smartphones and tablets are transforming the way we communicate and collaborate like never before. The convenience, ease of use, technical capabilities and mind-boggling array of apps have been pivotal to increasing productivity and customer and employee engagement. Yet mobility comes with some caveats, such as the need to secure confidential customer and financial data. This challenge has gained prominence this year due, in part, to the headline-grabbing news of hackers across the globe breaking into supposedly secure corporate and government databases.
<span style="color: #333333;">Today, we are more connected than ever before. We rely on the Internet to stay informed and to perform our day-to-day jobs. It’s hard to imagine our lives without the Internet; yet for all of its advantages, increased connectivity brings increased risks for cybercrime. Recognizing the importance of cyber security, President Obama designated October as National Cyber Security Awareness Month (NCSAM), as has the European Network and Information Security Agency (ENISA). At West, we are committed to ensuring the ongoing success of our business processes and operations, which requires information that is accurate, complete, consistent and, above all, secure. This makes cyber security one of West’s most important priorities.</span>
More and more information is being stored in the cloud, and the number of personal cloud users is on the rise with no signs of slowing down. Social media sites such as Facebook in the U.S. and Sina Webo in China are sites where everyone meets and where data is being stored permanently. Today, we seldom exchange photos via email or carry USB sticks for storing documents. Instead, we trust the cloud as our preferred place to meet and exchange information.
Responsible business practices are essential to fulfilling West’s mission of helping people live healthier lives. Our corporate values are at the foundation of our culture, and we hold ourselves accountable to the highest standards of quality, integrity and respect – for our team members, customers and the patients we serve.
Beyond the challenges of ensuring that data privacy laws are observed across the globe, West IT is faced with the need to safeguard intellectual property, trade secrets, and confidential company and employee data while ensuring that we can serve our global customers. This is becoming increasingly more complex with the rapid advances in mobility and cloud computing. At West, IT is evaluating the best way to enable our employees to take advantage of these rapid advances in technology while still ensuring protection for confidential company information.
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