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Responsible business practices are essential to fulfilling West’s mission of helping people live healthier lives. Our corporate values are at the foundation of our culture, and we hold ourselves accountable to the highest standards of quality, integrity and respect – for our team members, customers and the patients we serve.
Code of Conduct
Every West team member is responsible for ensuring that our reputation remains strong, and for fostering a culture in which compliance with the West Code of Business Conduct (the “Code”) and adherence to our core values drives our everyday business activities. The Code, available on WestPharma.com, underpins our approach to operating with the highest integrity at all times.
The Code also provides several avenues for team members to report their concerns without fear of retaliation. It encourages them to speak first to their managers, seek help from Human Resources or our Compliance and Ethics Office, or email at Integrity@westpharma.com. West also provides the Integrity Helpline, available toll free 24/7, or online from anywhere in the world in multiple languages.
In an effort to continuously improve, West conducted Compliance Program and Integrity Helpline benchmarking exercises in 2018, the results of which provided valuable insight and helped shape the compliance program goals for coming years.West has also issued a Business Partner Code of Conduct, which sets forth West’s expectations of our business partners on topics such as labor and human rights, management systems, ethical business practices, responsible sourcing and other important topics.
Data Privacy and Protection
West has always respected the privacy rights of those whose information it has a duty to protect, and has programs and processes in place to ensure we adhere to all applicable data privacy regulations globally, including the European Union’s General Data Protection Regulation.
West follows industry standard best practices as defined by the National Institute of Standards and Technology Cybersecurity Framework that continuously assess and enhance our security posture.
We use a number of technologies, processes and practices across our information systems infrastructure, such as digital certificate-based device authentication, Security Event and Information Management, Multi- Factor Authentication, Intrusion Detection and Prevention Systems, and Privacy and Access Controls, as best practices to manage cybersecurity-related risks.
Compliance Oversight
Our business practices are also governed by internal compliance control systems overseen by the Audit Committee of our Board of Directors and the Executive Compliance Oversight Committee (ECOC), which is comprised of members of West’s Leadership Team and chaired by the Company’s Chief Compliance Officer. The ECOC provides strategic direction for our compliance activities and monitors compliance globally. With support from the ECOC, compliance is also assured through oversight by the business unit compliance committees. Together, these committees oversee and support both the global compliance structure as well as policies and procedures that assist our team members to conduct business ethically and in accordance with all applicable laws and regulations.
Click here to view the full 2018 Corporate Responsibility Report.
In the next blog of our series on West’s 2017 Corporate Responsibility Report, we are focusing on Compliance and Ethics. As a company that operates in a highly regulated industry to serve billions of patients around the world, it is imperative that West conducts its business in an ethical manner – not because we have to, but because it’s the right thing to do. Read on to learn more about compliance and ethics at West as published in the 2017 Corporate Responsibility Report. <br />
West recognizes its responsibility to operate with integrity and to proactively identify potential misconduct. We hold ourselves accountable to the highest standards of quality, integrity and respect for our team members, our shareholders, our customers, and the patients we jointly serve.
<p>West is proud to announce our inaugural Corporate Responsibility (CR) Report that is now live on the West website. We strive to uphold and surpass industry standards for CR around the globe, and this report gives us the opportunity to outline how West’s initiatives have shaped our culture and are vital to the success of our business. </p><p>West’s 2016 Corporate Responsibility Report highlights five key areas that we believe are most important to our business and stakeholders:</p><ul><li>Compliance and Ethics</li><li>Philanthropy</li><li>Diversity</li><li>Health and Safety</li><li>Environmental Sustainability</li></ul><p>Below is Part One of a blog series, highlighting our commitment to Compliance and Ethics.</p>
<span style="color: #333333;">Today, we are more connected than ever before. We rely on the Internet to stay informed and to perform our day-to-day jobs. It’s hard to imagine our lives without the Internet; yet for all of its advantages, increased connectivity brings increased risks for cybercrime. Recognizing the importance of cyber security, President Obama designated October as National Cyber Security Awareness Month (NCSAM), as has the European Network and Information Security Agency (ENISA). At West, we are committed to ensuring the ongoing success of our business processes and operations, which requires information that is accurate, complete, consistent and, above all, secure. This makes cyber security one of West’s most important priorities.</span>
Over the past decade, as more and more of us turn to the Internet to do business, so have cyber criminals. Managing the onslaught of cyber threats has become a full-time job. West recognizes the importance of a sound strategy for addressing cyber security to ensure we are making the right investments to protect our information assets, our personally identifiable information, and our reputation from attacks.
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