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Mobile devices such as smartphones and tablets are transforming the way we communicate and collaborate like never before. The convenience, ease of use, technical capabilities and mind-boggling array of apps have been pivotal to increasing productivity and customer and employee engagement. Yet mobility comes with some caveats, such as the need to secure confidential customer and financial data. This challenge has gained prominence this year due, in part, to the headline-grabbing news of hackers across the globe breaking into supposedly secure corporate and government databases.
According to a recent Internet Security Threat Report published by Symantec® Corporation, there were over 5,200 new security vulnerabilities discovered in 2012, with 415 of them on mobile operating systems. When using a mobile device, you can see all information you have access to across the enterprise so it must be secure. As security threats and vulnerabilities continue to become real through accidental and deliberate acts, we asked the following questions: What information is really important? Who has access to it and on what devices? Where do those people and devices go with it? Answering these questions led us to significantly increase our IT security investments for mobile devices. And since another signature element of mobile solutions is content delivery via “the cloud” where users connect to servers that are managed by a third party via a web browser, we also raised our investments in cloud security.
At West, we recognize that our customers place significant trust in us to ensure we protect our information assets as well as theirs. Because of this, we have established information security policies and are delivering ongoing information security training with an emphasis on mobile security. We also have implemented tools to enforce device-level security on all smart phones and tablets, and have implemented sophisticated monitoring systems that enable us to see and make sense of security events around the world. At West, we take information security seriously so we can be By Your Side in the digital world.
<span style="color: #333333;">Today, we are more connected than ever before. We rely on the Internet to stay informed and to perform our day-to-day jobs. It’s hard to imagine our lives without the Internet; yet for all of its advantages, increased connectivity brings increased risks for cybercrime. Recognizing the importance of cyber security, President Obama designated October as National Cyber Security Awareness Month (NCSAM), as has the European Network and Information Security Agency (ENISA). At West, we are committed to ensuring the ongoing success of our business processes and operations, which requires information that is accurate, complete, consistent and, above all, secure. This makes cyber security one of West’s most important priorities.</span>
Over the past decade, as more and more of us turn to the Internet to do business, so have cyber criminals. Managing the onslaught of cyber threats has become a full-time job. West recognizes the importance of a sound strategy for addressing cyber security to ensure we are making the right investments to protect our information assets, our personally identifiable information, and our reputation from attacks.
With the explosive growth in social media, mobile devices, cloud computing and access to data both internal and external to West (now referred to as Big Data), West IT has been working to ensure that we are able to leverage these transformational trends. In 2012, we updated our IT strategy to allow us to be part of the revolution while making it feel more like an evolution. The initial phase began with investments in cloud technologies – both private and public – to drive down IT operating costs and to enable us to take advantage of software enhancements made by our strategic partners.
Beyond the challenges of ensuring that data privacy laws are observed across the globe, West IT is faced with the need to safeguard intellectual property, trade secrets, and confidential company and employee data while ensuring that we can serve our global customers. This is becoming increasingly more complex with the rapid advances in mobility and cloud computing. At West, IT is evaluating the best way to enable our employees to take advantage of these rapid advances in technology while still ensuring protection for confidential company information.
More and more information is being stored in the cloud, and the number of personal cloud users is on the rise with no signs of slowing down. Social media sites such as Facebook in the U.S. and Sina Webo in China are sites where everyone meets and where data is being stored permanently. Today, we seldom exchange photos via email or carry USB sticks for storing documents. Instead, we trust the cloud as our preferred place to meet and exchange information.
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