What we collect
We collect Personal Data that you provide to us, which is information that identifies you as an individual. We only do this when you have agreed to our request for that information. This Personal Data may include your name, postal address, telephone number, e-mail address, or other information collected in order to receive information about WEST, register for WEST programs, contact WEST customer service, or respond to WEST surveys.
We may also collect information about your visits to West web sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to our web sites some of this unidentifiable information, such as the URL of the web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of our web sites easier by allowing West to provide better service, customize sites based on preferences, compile statistics, analyze trends, and otherwise administer and improve our web sites. Certain features of our web sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identity you without additional identifiable information.
How we use Personal Data
West will use the personal information collected to respond to your queries and to provide you with efficient customer service. West may also use Personal Data to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Data from you.
Website and mobile application usage information
We also automatically collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, and Internet Protocol (IP) addresses. We aggregate this information to understand how our visitors use our websites so that we can improve the experience and services that we offer. We may also share this aggregated information with other companies within WEST and with other third parties. This information may include the total number of visits, number of visitors and the domain names of our visitors’ internet service providers.
How we protect your Personal Data
We use data networks protected by industry standard security systems to ensure the security and confidentiality of Data that we collect online. For data collected through other means, the same level of protection is ensured when they are entered into our systems. In the course of handling your Personal Data, we take reasonable measures to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
When we may transfer your Personal Data
When we may share or disclose your Personal Data
Use of IP addresses
Our websites and mobile applications may use technology called "cookies." A cookie is a small text file that is placed on your hard disk by a server. Cookies allow our websites and mobile applications to respond to you as an individual. The website or mobile application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to a website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored if you prefer. Please refer to your Internet browser’s instructions or help screen to learn more about these functions and to specify your cookie preferences.
If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites or any other websites that you visit.
Information from outside sources
Where permitted by local law, we may collect legally obtained information from third parties to add to our existing user databases. Some of this information may be Personal Data. We do this to better target information offerings and promotional campaigns in which we think you would be interested. Such Personal Data will only be collected and used by us in accordance with the basis on which it was originally provided by the subject, or as otherwise permitted by local law.
Right of access, objection, and correction
Links to other websites
Use of our websites and mobile applications by children
WEST is committed to protecting the privacy of children. We do not knowingly collect Personal Data from visitors under the age of 13.
Contact information for other WEST locations can be found here.