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This Website Privacy Policy explains how West Pharmaceutical Services, Inc.  and its subsidiaries (“WEST”) uses and protects any information that you give to us.  We respect your privacy and are committed to protecting your Personal Data.  This Privacy Policy explains how we collect, transfer, process, use and disclose your data and sets out our security practices.

By using this website, you agree and consent to its transfer, processing, use, and disclosure as outlined in this Privacy Policy.

What we collect

We collect Personal Data that you provide to us, which is information that identifies you as an individual. We only do this when you have agreed to our request for that information. This Personal Data may include your name, postal address, telephone number, e-mail address, or other information collected in order to receive information about WEST, register for WEST programs, contact WEST customer service, or respond to WEST surveys.

We may also collect information about your visits to West web sites without you actively submitting such information.  Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to our web sites some of this unidentifiable information, such as the URL of the web site you just visited and the browser version your computer is operating.  Passive information collection technologies can make your use of our web sites easier by allowing West to provide better service, customize sites based on preferences, compile statistics, analyze trends, and otherwise administer and improve our web sites. Certain features of our web sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identity you without additional identifiable information.

How we use Personal Data

West will use the personal information collected to respond to your queries and to provide you with efficient customer service. West may also use Personal Data to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Data from you.

Website and mobile application usage information

We also automatically collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, and Internet Protocol (IP) addresses.  We aggregate this information to understand how our visitors use our websites so that we can improve the experience and services that we offer. We may also share this aggregated information with other companies within WEST and with other third parties.  This information may include the total number of visits, number of visitors and the domain names of our visitors’ internet service providers.

How we protect your Personal Data

We use data networks protected by industry standard security systems to ensure the security and confidentiality of Data that we collect online. For data collected through other means, the same level of protection is ensured when they are entered into our systems. In the course of handling your Personal Data, we take reasonable measures to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

When we may transfer your Personal Data

We will not sell, share, or otherwise distribute your Personal Data to third parties except as provided in this Privacy Policy.
WEST is a global group of companies and has databases in different countries. We may transfer your data to other WEST affiliates worldwide that agree to treat it in accordance with this Privacy Policy. We may transfer your data to one of the company’s databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your Personal Data compared with that provided in your country.

When we may share or disclose your Personal Data

Personal Data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, marketing, data management or technical support. These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell your Personal Information to third parties, and not to disclose it to third parties except as may be required by law, as permitted by us or as stated in this Privacy Policy.
Personal Data collected from you may also be transferred to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat Personal Data in accordance with this Privacy Policy. Also, Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.

Use of IP addresses

WEST, or third party companies acting on our behalf, may collect IP addresses for the purposes of systems administration and to audit the use of our websites.  We also may use IP addresses to identify users of our websites when we feel it is necessary to enforce compliance with the websites’ terms of use or to protect our service, websites or other users.


Our websites and mobile applications may use technology called "cookies."  A cookie is a small text file that is placed on your hard disk by a server.  Cookies allow our websites and mobile applications to respond to you as an individual.  The website or mobile application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to a website.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored if you prefer.  Please refer to your Internet browser’s instructions or help screen to learn more about these functions and to specify your cookie preferences.

If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites or any other websites that you visit.

Information from outside sources

Where permitted by local law, we may collect legally obtained information from third parties to add to our existing user databases.  Some of this information may be Personal Data.  We do this to better target information offerings and promotional campaigns in which we think you would be interested.  Such Personal Data will only be collected and used by us in accordance with the basis on which it was originally provided by the subject, or as otherwise permitted by local law.

Right of access, objection, and correction

We will retain your information only for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.  You may contact us in writing to request to update, correct, or remove Personal Data that you have provided to us at any time using the contact information provided at the end of this Privacy Policy.  In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Links to other websites

Our websites and mobile applications may from time to time provide links to or embed third party websites.  This Privacy Policy does not apply to those websites.  If you choose to enter such a linked site, you agree that we are not responsible for the availability of such websites and do not review or endorse and shall not be liable, directly or indirectly, for how these websites treat and use your Personal Data, or for the content and use of the websites.

Use of our websites and mobile applications by children

WEST is committed to protecting the privacy of children. We do not knowingly collect Personal Data from visitors under the age of 13.


We may occasionally update this Privacy Policy.  If the changes are material, we may post a notice regarding the changes on our websites or mobile applications and related licensing agreements.  We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the Personal Data we collect.  Your continued use of our websites and mobile applications constitutes your agreement to the Privacy Policy and any updates.  Subsequent changes in this Privacy Policy will not apply to data that were collected before the change is made.

Contact us

Please address any questions, comments and requests regarding this Privacy Policy to your local WEST affiliate using the contact information provided in the Contact Us page.  If you contact us, please note the name of the websites you have visited, as well as how we may contact you.

Contact information for other WEST locations can be found here.
This Privacy Policy was last updated on December 2016 and is effective as of that date.