What we collect
We collect personal data that you provide to us, which is information that identifies you as an individual. We do this only when you have agreed to our request for that information. You may withdraw your consent to the processing of your personal data at any time by contacting us (see the “Contact us” section below).
This personal data may include your name, postal address, telephone number, e-mail address, or other information provided by you so that you may receive information about West, register for West programs, contact West customer service, request a Letter of Authorization for reference to a Drug Master File, respond to West surveys, make purchases from West's Online Store or for reasons related to West’s legitimate business interests of improving and enhancing our products and services.
We may also collect information about your visits to West websites without you actively submitting such information. For example, unidentifiable information may be collected using various technologies such as cookies. Your internet browser automatically transmits to our websites some of this unidentifiable information, such as the URL of the web site you just visited and the browser version on which your computer is operating. Passive information collection technologies can make your use of our websites easier by allowing us to provide better service, customize sites based on preferences, compile statistics, analyze trends, and otherwise administer and improve our websites. Certain features of our websites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information.
How we use personal data
Website and mobile application usage information
We also automatically collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, and Internet Protocol (IP) addresses.
How we protect your personal data
When handling your personal data, we take reasonable measures to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
When we may transfer your personal data
Personal data collected from you may also be transferred in the following situations:
- Legal reasons. Personal data may be disclosed in response to subpoenas, warrants, discovery requests, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
- Other disclosures with your consent. Personal data may be disclosed in other situations in which you provide us with the consent for the disclosure.
In order to protect the transfer of personal data from the EEA to a third party located outside the EEA, West uses adequate safeguards, such as the Standard Contractual Clauses.
Use of IP addresses
Our websites and mobile applications may use technology called "cookies." A cookie is a small text file that is placed on your hard disk by a server. Cookies allow our websites and mobile applications to respond to you as an individual. The website or mobile application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to a website. We also permit third parties to place technology on our websites, such as cookies, that may allow them to track you over time and across different web sites.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored if you prefer. Please refer to your Internet browser’s instructions or help screen to learn more about these functions and to specify your cookie preferences.
If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.
In order to register for an account on our website, you must provide the minimum amount of personal data requested, including your name and email address, and functional, analytics and targeting cookies will all be deployed upon successful registration. By completing and submitting a registration request, you are indicating your consent to the use of these cookies, which are necessary, in part, to provide you with relevant content and to help us authenticate you as the person who should have access to your West account. These cookies also enable us to collect data on the technical interests of our site visitors so we may continue to provide personalized content.
Information from outside sources
Where permitted by local law, we may collect legally obtained information from third parties to add to our existing user databases. Some of this information may be personal data. We do this to better target information offerings and promotional campaigns in which we think you would be interested. Such personal data will only be collected and used by us in accordance with the legal basis on which it was originally provided by the subject, or as otherwise permitted by local law.
Data retention, right of access, objection, correction, deletion and portability
We do not discriminate against individuals who exercise any of the rights described in this policy.
Information for California Residents
We do not sell consumer (as defined in the California Consumer Privacy Act) personal information to third parties.
Automated decisions are defined as decisions about individuals that are based solely on the automated processing of data and that produce legal effects that significantly affect the individuals involved. As a rule, West does not make automated decisions for personal data. If automated decisions are made, affected persons will be given an opportunity to object to them.
Links to other websites
Accessibility of website
This policy is currently uploaded to our website as HTML and, as a result, should be accessible to audio-readers.
Use of our websites and mobile applications by children
West is committed to protecting the privacy of children. We do not knowingly collect personal data from visitors under the age of 13.
• For any questions, comments and requests for correction, deletion and portability of your data pursuant to the European General Data Protection Regulation or the California Consumer Privacy Act, please complete our Personal Data Request Form.
Senior Counsel & Chief Compliance Officer
530 Herman O. West Drive
Exton, PA 19341 USA
Toll-free Number: 1-800-345-9800
Be sure to include information on how you can be contacted.
If you feel that West has violated EU legislation relating to data protection, you have the right to lodge a complaint with a supervisory authority located in the EU.
Last reviewed and updated November 17, 2020.