Current Updates

Company Impact Updates

Saint Petersburg, Florida Update

On Wednesday, September 28, Hurricane Ian made landfall as a direct hit to the Southwest Florida region, impacting our St. Petersburg manufacturing site and our team members living there.

The hurricane brought devastating wind, rain and subsequent flooding, with millions of people experiencing electricity outages.Our main priority is the safety of our team members, and we are very thankful that our team members and their families remained safe through the storm.

Earlier in the week we activated our Business Continuity and Hurricane Preparedness Plans to ensure we took the appropriate measures to mitigate the risk to production at the site, enabling us to continue supplying critical components to our customers for the life-saving medicines they provide to patients around the world.

We are pleased to report that our St. Pete site suffered minimal damage, with no flooding or electrical disruption.

Because of the commitment and hard work of our team there, as of Friday, September 30, our site returned to full production, and will operate 24/7 through the weekend to address the minimal downtime experienced. We do not anticipate any major impact to customer orders due to the hurricane.

Our thoughts continue to be with everyone in that region who were affected by this event.

We will continue to monitor the situation very closely and are committed to keeping our customers informed with any relevant updates.

Last Updated on September 30, 2022 

Puerto Rico Update

West is committed to providing timely and transparent communications to all our stakeholders regarding Hurricane Fiona and its impact to our manufacturing operations on the island of Puerto Rico.

The island experienced devastating wind and rain, and some of the island continues to experience electricity outages and limited water supply. As a result of our Business Continuity Planning efforts and implementation of hurricane preparedness actions, our Cayey site experienced no major damage or flooding. Given the site’s swift response and recovery strategy, we have returned to full staff with all shifts in operation, enabling us to operate at full production capacity. We will continue to keep you informed with any relevant updates.

Our main priority is the safety and welfare of our team members and their families, and we are working to support those who may have suffered personal damage. Our thoughts are with all those in the region who have been affected by this critical event.

We appreciate your support as we continue to supply the needs of our customers and the life-saving medicines they provide patients around the world. If you have any specific customer inquiries or concerns, please contact your Account Manager or Customer Success representative.

Last Updated on September 27, 2022 

Ukraine Situation

We are closely monitoring the situation in Ukraine and at this time, do not foresee any negative impact on West’s operations. West leverages its global supply chain and sources it’s raw materials from around the world to minimize risk and provide business continuity.  We are committed to providing timely and transparent communications to all our stakeholders as we navigate through these evolving challenges and will provide an update if the situation changes.


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Last Updated on August 1, 2022 

Coronavirus Updates

In response to the current outbreak of novel coronavirus (COVID-19), West continues to monitor the ongoing situation and follow the international health authority recommendations and the requirements of state, provincial and local governments.

By the Side of Our Team Members

The COVID-19 pandemic has made clear the criticality of the role West plays at this time. Our mission to improve patient lives could not be any more meaningful. Therefore, we need to remain focused on the well-being and safety of one another so that we can continue to deliver the critical components to meet the urgent needs of our customers and patients.

Everyone’s health and safety are our top priority during these ever-changing circumstances, and our West Crisis Management team, along with Corporate Health & Safety, are actively engaged to continue to manage the situation. In accordance with the protocols we have established which are consistent with best practices suggested by leading experts.

By the Side of Our Customers

As the COVID-19 situation remains very much in flux across the globe, and continually changes, we may experience potential logistics and supply challenges that are outside of our scope of control. Our priority is to support all of our customers during this difficult time. We are committed to consistent communication as we continue to manage the various impacts of this pandemic on our business.

Please download the customer letter for more information by clicking the button below.

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Last updated on January 17, 2022