Introducing Tech Talk

Welcome to Tech Talk, our latest feature from blogger Beverly Prohaska, Vice President, Global Information Systems. These features will discuss how West uses information technology internally and externally to help ensure customer satisfaction. Look for Tech Talk to appear regularly on the West blog.

At West, we believe that having transparency to what’s most important to our customers will help us to serve you better. That’s why we recently launched Chronicle, our Customer Relationship Management (CRM) program, across the globe. Sharing knowledge around the world allows us to break down information silos. This helps us go to market as one company and improve our customers’ experiences with West.

We chose Microsoft Dynamics CRM as the technology behind Chronicle CRM. With Chronicle CRM, we can access customer information directly from Outlook email. It is easy to use and integrates with our other business systems to provide better customer insight to our Sales and Marketing colleagues around the world. Chronicle CRM enables the Sales, Marketing and Technical Customer Service organizations to have one place to go to for all customer contact points, allowing us to be better informed when meeting with our customers.

We believe that customer loyalty is not built on technology alone. It is built on world-class customer service, and Chronicle is the enabler for us to deliver that experience to you.

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Early Partnerships West in the World

Knowledge Center

Take an in-depth look at the science behind containment & delivery of injectable medicines in the West Knowledge Center.

Recommended Blogs

February 09, 2017

West Launches 20 mm Plastic Closure at PharmaPack

The LyoSeal® cap— an all-plastic, instant sealing solution for lyophilized drugs—recently launched at Pharmapack 2017. Plastic seals present a unique opportunity for commercial pharmaceutical manufacturing, as well as for R&D and pre-clinical applications seeking simplified manual capping options (no tools required).

West's Product Management Team

March 17, 2014

West's Andrea Straka to Present Poster at PDA Annual Meeting -- April 7-9 2014

Andrea Straka, Senior Technical Account Specialist, will present “Sterilization Effects on Elastomer Characteristics and Functionality in Sterile Parenteral Drug Products” at the PDA Annual Meeting in San Antonia, Texas, April 7-9, 2014.

Global Communications

September 04, 2020

Storage/Shipment of Gene Therapies – Primary Package Systems

Gene therapies are stored and shipped at ultra-low temperature (approximately -80oC, either in a refrigerator or on dry ice). This provides a challenge to the primary package systems in maintaining container closure integrity (CCI), especially systems comprising glass vials and elastomer stoppers. These materials have different coefficients of thermal expansion. Upon cooling from room temperature to ultra-low temperature, they contract at different rates; this may lead to gaps and CCI loss.

Page McAndrew, PhD

Director, Scientific Communications

December 18, 2013

The West Contract Manufacturing Facilities Achieve “Best Places to Work” Ranking

The Tech Group has been named among the “Best Places to Work” for large companies (250-999 employees) in Phoenix, Arizona, by the Phoenix Business Journal. Tech Group, which ranked 18th in the category, is the only manufacturing company named among the selections that also included categories for micro, small, midsize and extra-large.

Global Communications

April 13, 2020

Revised Drug Administration Law of the People’s Republic of China

The Standing Committee of the National People’s Congress in China passed the revised Drug Administration Law (Revised Law) on 26-Aug-19. Effective 1-Dec-19, it is the first overhaul since 2001.The Revised Law addresses the major issues in the pharmaceutical industry, demonstrating the government’s efforts in strengthening supervision to ensure drug safety.

Lynn Yao

Manager, Scientific Affairs, China