West's Global Communications Team
September 14, 2016
This spring, during the Annual Shareholder Meeting, St. Petersburg was awarded the Director’s Cup for setting notable records in several key metrics during 2015, including:
- Reducing recordable safety incidences by 60% and implementing two new safety incentive programs
- Improving several quality metrics and cutting internal reject and customer complaint rates by roughly 50%
- Achieving all-time high records of increased accuracy on customer complaint report submissions and reduced customer complaint report turn-around times
In the true spirit of West philanthropy, all leftovers from the event were donated to the Fischer House–a local shelter for veterans and military families–and the St. Petersburg Police Department.
West’s Director’s Cup Award was established by the Board of Trustees to recognize outstanding team performance by West facilities around the world. The award is determined annually by an independent senior leadership committee.
Congratulations to our St. Petersburg facility for continuing to raise the bar, demonstrate core Company values, and evidence a commitment to delivering the best to our customers.