West's Global Communications Team
A Well-Deserved Celebration for West St. Petersburg
As a special thank you to this year’s Director’s Cup Award winners, Eric M. Green, President and CEO; Annette Favorite, Sr. VP and Chief HR Officer; and Tom Gribbin, VP, Operations, Americas, served a catered dinner to all three shifts at our St. Petersburg facility. This visit from leadership provided an opportunity to personally recognize everyone for their commitment to safety, quality, productivity, lean programs and community service.
This spring, during the Annual Shareholder Meeting, St. Petersburg was awarded the Director’s Cup for setting notable records in several key metrics during 2015, including:
- Reducing recordable safety incidences by 60% and implementing two new safety incentive programs
- Improving several quality metrics and cutting internal reject and customer complaint rates by roughly 50%
- Achieving all-time high records of increased accuracy on customer complaint report submissions and reduced customer complaint report turn-around times
In the true spirit of West philanthropy, all leftovers from the event were donated to the Fischer House–a local shelter for veterans and military families–and the St. Petersburg Police Department.
West’s Director’s Cup Award was established by the Board of Trustees to recognize outstanding team performance by West facilities around the world. The award is determined annually by an independent senior leadership committee.
Congratulations to our St. Petersburg facility for continuing to raise the bar, demonstrate core Company values, and evidence a commitment to delivering the best to our customers