Valerie Bomberger

Director, Marketing Communications & Public Relations

April 20, 2020

West Announces Updates to our Knowledge Center

Information is a powerful tool and West’s Knowledge Center has been updated to provide our customers with an improved user experience. We’ve completed a comprehensive overhaul of the Knowledge Center user interface, including a filter-based search design, more modern look and feel, and easy access to trending articles, new content, and FAQ’s answered by West Subject Matter Experts.

West strives to enable the safe and efficient delivery of drug products to patients. As part of that commitment, we launched the West Knowledge Center in 2017 to provide accurate and updated information on topics that impact both our customers and our industry. To date, we’ve supported the information needs of more than 3500 customers.

Our Knowledge Center resources include deep insight into market trends, scientific developments in parenteral packaging and delivery systems, and information on hot topics of interest to our customers, in a variety of content types, including technical reports and bulletins, posters and presentations, and links to webinars and helpful literature. In addition, our Technical Customer Support Portal, exclusively available for current and prospective customers, features:

  • FAQ articles from West Subject Matter Experts
  • Product information such as Formulation Characteristics, Drawings, Regulatory Compliance Bulletins, and Extractables
  • Support documents for products available for our online store such as Example Quality Certificates and Master Specifications

Click here to register for access to our Online Technical Repository, or for current and prospective customers, our Online Technical Customer Support Portal.

As always, our Technical Customer Service team is available to help – contact us today to discuss your needs.