West's global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, Pa., and are applied to the Company’s global manufacturing practices.
Complaint Submission Form
West strives to produce products that meet customer and regulatory requirements. In the event of a concern with the quality, durability, reliability, safety, effectiveness or performance of West’s products, a complaint can be submitted. Please complete the Complaint Submission Form.
West is committed to safeguarding the health and safety of consumers who use our products and services. It is our policy to provide high-quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable laws.
West will continuously improve its customer satisfaction through the establishment of measures for the following:
Reduction of quality issues
Timeliness and quality of response to customers
Reduction of defect rates as a monitor of process performance and improvement to meet and exceed customer expectations
West will implement and monitor processes to ensure compliance to all applicable cGMPs, ISO standards and regulatory requirements. Management is committed to continuously improve the effectiveness of the Quality Management System, our products and our services.
Eric M. Green
President, Chief Executive Officer and Board Member
West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.
Global Change Policy
This policy outlines how West will notify customers of product changes based on the level and impact of the change.