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A European Customer Satisfaction Study conducted in 2012 offered West customers a chance to be heard, and provided a contribution to the José Carreras Leukämie-Stiftung (José Carreras Leukemia Foundation) based in Munich, Germany. The EU-wide study was conducted as an online survey and ran throughout the summer. To encourage customer participation, West made a charitable contribution for each completed survey. Thanks to a high level of customer participation (customers from 28 countries provided feedback), West was able to generate €2,260 (more than $3,000) for the charity.
The donation will support:
West would like to thank the customers who participated in this study for their detailed feedback regarding areas for further improvement. Your contribution provided valuable feedback that will be used to formulate future strategies and next steps. West will notify all European customers of the survey’s key findings within the next few months.
Take an in-depth look at the science behind containment & delivery of injectable medicines in the West Knowledge Center.