Heike Kofler, Ph.D.

Manager, TCS, Europe

May 09, 2017

At Your Service – West Technical Customer Support

The Global Technical Customer Support (TCS) team has as its main focus engagement with customers – facilitating access to West’s expertise in pharmaceutical packaging components and delivery solutions, and providing assistance and technical information on West and Daikyo products and services.

 

 Lab Viewing coridor 

 

A major element of this is TCS subject matter experts partnering with customers throughout the process of selecting packaging components. This TCS partnership is accomplished by:  

  • Understanding packaging requirements in view of drug products life cycles
  • Understanding customer/market needs
  • Interacting frequently with customers (e.g., visits, training seminars)
  • Facilitating interaction with West Analytical Laboratory Services for performance of evaluations (e.g., extractables and leachables) in support of commercialization

Furthermore, TCS is active in the pharmaceutical industry in many regards – participation in industry groups, attending conferences and exhibitions, and delivering papers and presentations. This enables TCS to be constantly aware of the latest trends, to best support customers. Strong relationships, exceptional service, and knowledge of the industry ensure that TCS remains the scientific destination for its customers. For more information on how TCS can provide support, or to request a product recommendation, complete our product recommendation form.