West’s Chief Executive Officer and executive leadership team review D&I objectives throughout the year to ensure continuous focus and improvement. Today, 30% of West’s Executive Leadership Team are women, with 50% being women and/or people of color. With the recent retirement of one director, West’s Board of Directors is comprised of 20% women. In searches for new directors, West includes diversity as a key factor. West has made great strides over the past several years in sourcing team members from diverse backgrounds for leadership roles across the organization. The population of senior leaders who are women and/or minorities is 39%. This year we are deepening our focus on our team members’ experience. We want all to feel valued and respected and able to grow and contribute.
West prohibits and does not tolerate discrimination or harassment of any team member, customer or service provider because of age, race, color, religion, sex, ancestry, national origin, military service or application, marital status, citizenship status, physical or mental disability, genetic information, sexual orientation, gender identity or expression, or other protected characteristic under applicable laws.
The philanthropic areas that we support reflect our strong commitment to advancing D&I. For example, some areas that we support are apprenticeship programs and other STEM opportunities for young people from underrepresented communities. West also provides ongoing support to organizations focused on racial equality; for example, the UNCF, which supports minority students who are earning college degrees. West has also donated to the Equal Justice Initiative, a Montgomery, Alabama nonprofit that provides legal representation to prisoners who may have been wrongly convicted of crimes and/or those who may have been denied a fair trial.
Recruiting & Retaining Top Talent
Diversity is a major focus of our recruiting strategy, with success measures implemented to ensure we are attracting and hiring diverse talent. One of our top priorities is building a diverse and inclusive workforce where team members are respected and feel confident in bringing their unique ideas to the table. We know that a greater variety of experiences and viewpoints leads to stronger business performance.
Throughout 2020 we partnered with a number of organizations to support our diversity in recruiting goals. Working with organizations such as Women in Tech, Wounded Warriors, Society of Women Engineers, and Young Men and Women in Charge helped ensure we are drawing talent from a diverse pool of applicants. Several of our sites also participate in a work release hiring program, which has a positive impact on the lives of formerly incarcerated individuals and their families, and is also shown to lower the recidivism rates among prisons.
We can measure our success in this area by setting recruiting diversity goals around strengthening relationships with external organizations, presenting a diverse slate of candidates for each open position, and increasing the number of diverse hires.
We continue to make strides in providing a more flexible work environment for our global team members as they support their families, an effort that was accelerated by the COVID-19 pandemic. Throughout 2020, we expanded parental leave, transitional leave and alternate work arrangements, including our work from home policy that many of our team members have taken advantage of. As many of the pandemic lockdowns are ending, we remain committed to providing valuable remote work opportunities
for our team members where possible, given the demands of their individual job responsibilities.
At all levels of the organization, we are committed to recruiting and retaining team members from all backgrounds that can help inform our perspective on building a healthier world. In 2020, 43% of all new hires within the United States came from a minority background. Today, 43% of our total United States workforce comes from minority backgrounds, and 37% of our global team members are female. A key aspect of our D&I strategy is ensuring that our representation metrics continue to improve every year.
Team Member Experience
Our One West Team truly touches every part of the globe. We are a group of individuals with diverse backgrounds coming together to collaborate on the common goal of bringing about a healthier world. We understand that to help retain these talented team members, we must continue embedding D&I strategies across the entire employee experience. Some of these programs include the onboarding of new team members, management training, succession planning, affirmative action plans, recruitment materials and global mentoring.
The events of 2020 provided some valuable opportunities to engage as a team on important topics. Through a series of internal communications, we asked team members to reflect, learn and act on injustices that they encounter in their own lives. West also provided resource packs to guide team members’ conversations with their families.
In addition, team members have the opportunity to join our Employee Business Resource Groups (EBRGs) to connect with team members around the globe and cultivate career growth. Our EBRG structure has three EBRGs — Women’s Initiatives Network (WIN), Multinational Organization Supporting an Inclusive Culture (MOSAIC), and Veterans & Allies Leading for Organizational Results (VALOR). With our Executive Team’s enthusiastic support, in 2021 our EBRGs will be revitalized, and exciting new programs are expected to be developed.
We recognize our responsibility to continue building on these efforts to ensure all team members are fully supported throughout their time at West. We will continue to work hard at creating new opportunities to cultivate an environment where our team members are respected and can bring their authentic selves to work each day.