Our materiality assessment helps us identify and prioritize the environmental, societal and economic issues that are most important to our business and our stakeholders. Through a survey of internal stakeholders and customers, we were able to analyze the issues most relevant to our business growth and customers' goals.
To achieve this, we asked survey respondents to assign value with relevance to the company in mind, as opposed to which were the greatest issues facing the world. Conducting this thorough analysis helps us move towards a more holistic approach in our ESG strategy, and better identify where to focus our internal resources. This process also helps increase our transparency and engagement with customers and shareholders, a main goal of West’s.
Our materiality assessment results are summarized and plotted on the materiality matrix shown here, with their position relative to the degree of internal and external stakeholder interest and potential business impact.